Help
Short answers to what people ask most, each with the page where you can do it.
Credits
What do credits pay for?
The steps that cost us money to make: pictures, motion and narration. Writing is free.
What each thing costs →Do credits expire?
No. Credits you buy stay on your account. They have no cash value and cannot be moved to another account.
The terms →What if something fails, or the safety check stops a picture?
You are not charged for either. If a step gets stuck, the credits come back on their own, usually within about half an hour. Your account page lists your latest charges and returns.
Your credit history →Children and safety
Who can see what my child makes?
Only your account. There is no public gallery, no comments and no chat with strangers, and nothing your child makes is shown to another user.
Child safety →What happens to a drawing I upload?
It is used for your child’s film, then deleted automatically 30 days after you upload it. We never use what your child makes to train a model.
Privacy →How does kids mode work?
From your Family page, hand the device to one of your children. They see their own films and the tools made for them — no checkout, no settings, no open prompt box. Set an exit code on the same page first: it is what gets you back out, and without one anybody can leave kids mode.
Your Family page →Your data
Can I get a copy of my data?
Yes, whenever you like. Your account page makes one file with everything the account holds.
Download a copy →How do I delete a film, a storybook or a video?
Open it and press delete at the foot of its page. Its pictures, clips, narration and finished file go with it.
My films →How do I close my account?
At the foot of your account page. It erases everything you made. Two records stay, with your name taken off both: the consents you gave, and any payments.
My account →The course
What happens when I pre-order?
Pre-ordering locks your price and gives you access on launch (October 2026). Full refund any time before the course launches, and up to 7 days after. No questions asked.
The course →Where is my course after I buy it?
On your learning page. It opens where you left off.
My learning →Still stuck?
Write to info@aikhana.com and tell us what happened.
Seen something that should not be here? Every page has a Report link at the bottom.